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first time getting “brazilian” was expecting some wax and strips instead the woman starts spreading some nair smelling paste on me? I ask her about it and she says its cold wax and that they dont use strips because it rips the skin off the labia lips? I am not super knowledgable about waxing and the various products and methods so assuming she was the professional and because I had already paid (they had me pay for the service before it began) I let her continue and she tells me we have to wait a few minutes for the wax to set in. I started to feel a burning sensation, it also did not help that she was using what appeared to be these wooden spoon like devices to scrap the hair off and she was doing so roughly which only added to the pain. at this point, I am suspecting the wax isnt really wax but some sort of nair like product. safe to say at this point I am just irritated. I bring it up to the woman that I believe they are using the wrong products and that the wax she is using isnt really wax and is definitely not meant to be used on the labia and bikini area. tell me why this woman begins pointing to my upper bikini area and trying to pass off the very clear signs of ripped skin that she caused as stretch marks and then asking me if I had kids before and if thats why my fupa is so big. I explain to her it burned my skin and that I dont understand why mentioning my fupa has any correlation to anything. she also says that if the cream was really burning me it would have burnt inside my labia lips which it did by the way just not to the same extent as on my bikini line and my mound area. at this point I am super annoyed and in pain. the woman also is unable to speak english and we are communicating via translating apps. I leave the spa as I am in no mood to argue for a refund especially knowing that the workers at the spa could not speak english and it was getting late and I had to head back to brooklyn. on my way home I stop by the store and pick up neosporin and a bottle of antiseptic alcohol. I have applied that to my wounds but I am in so much pain. I have a bag of frozen vegetables laying on my bikini area rn as the burning pain is unbearable. I also have no health insurance here in NY (long story). basically what can I do at this point to get a refund for the money I paid for this horrendous service and by the way I still have slight fuzz down there as the fucking nair or whatever the fuck they used didn’t even properly remove the fucking hair. just super annoyed and in pain right now. I dont wanna file a complaint or anything as I am worried some of the workers may possibly be undocumented and I dont want people to lose their means of living. I just want my money back ! and for people to know to not get any brazilian service or waxing done at caroline’s unisex spa and barber shop on 76th st in queens.